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All items purchased in the Online Shop must be collected within 5 working days. In some cases, and with agreement of PFW, we will hold the item(s) as long as the accounts have been settled in full.

Items that are not collected within 14 days by the buyer will no longer be insured and storage fees will apply of £2.00 plus VAT per Lot per day. If items are not collected after 30 days PFW are entitled to sell to a third party/charity to clear any fees owed.

PFW may not store all items sold on the online shop, the vendor will arrange to deliver sold items to our showroom within 24 hours of sale.

In some cases, items may be collected direct from the vendor, this will be clearly stated in the Lot description and PFW will pass the vendor's and buyer's contact details to arrange collection at the buyer’s cost

All condition reports provided by the vendor and PFW are deemed as true, however if on collection it is proven that a false description has been made, a full refund will be given to the buyer.


PFW will arrange postage on certain items and there will be a link on the invoice to request a quote for postage.

For example:

£15.00 plus VAT for Lots(s) weighing up to 1kg (sent by Royal Mail Special Delivery within the UK)
A minimum charge of £20.00 plus VAT for Lot(s) weighing over 1kg up to 8kg, sent by courier (usually APC Overnight) within the UK (NB Surcharge may apply for Northern Ireland, Scotland and the Isles)
A minimum charge of £25 plus VAT for Lot(s) weighing above 8kg, dependant on weight, size and destination.

International postage – we will quote and advise separately

PFW will endeavour to pack every parcel to the best of their ability, however we are not professional packers and can accept no liability for any damage or loss. If you require professional packer’s details, please contact us.

For any further information, please refer to PFW Terms and Conditions at https://windibank.liveauctionservices.com/terms-conditions/